Privacy Policy

Hydro Energy Power

Welcome to Hydro Energy Power. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or services. Please read this policy carefully to understand our practices.
> Important Note: Hydro Energy Power is an independent consulting service and is not affiliated with, endorsed by, or associated with BC Hydro or any other service provider. Our services are designed to help customers simplify their bills and find the best packages to meet their needs.

1. Information We Collect
We collect personal and non-personal information to provide and improve our services.
Personal Information
When you contact us or use our services, we may collect:
Contact Details: Name, email address, phone number, and mailing address.
Service Information: Current telecom services, usage preferences, and package requirements.
Billing Details: Payment information necessary for processing transactions.
Non-Personal Information
We may also collect non-identifiable information, such as:
- IP address, browser type, device information, and website usage patterns.
- Aggregated data for analytics and performance improvement.

2. How We Use Your Information
We use the collected information for the following purposes:
Service Delivery: To provide consultancy on optimizing telecom packages, simplifying billing, and delivering tailored recommendations.
Customer Support: To respond to your inquiries and assist with package selection.
Promotions: To share information about special offers, discounts, and new services (only if you opt-in).
Billing and Transactions: To process payments securely.
Website Improvement: To analyze and improve user experience.
We strictly use your information for the purposes mentioned above and do not sell or rent your personal information to third parties.
3. How We Share Your Information
We share information only when necessary to provide our services, in compliance with applicable laws.
Service Providers: Information may be shared with trusted third parties to facilitate services, such as payment processing or website hosting.
Legal Compliance: Information may be disclosed in response to legal requests such as subpoenas or court orders.
Business Transactions**: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
All third parties are required to protect your information and use it solely for the purposes for which it was shared.

4. Data Security
We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to safeguard your data, no security system is impenetrable, and we cannot guarantee absolute security.

5. Your Privacy Rights
You have the right to:
Access and Update: Request access to your personal information and update any inaccuracies.
Opt-Out: Unsubscribe from marketing communications at any time.
Request Deletion: Ask us to delete your personal information, subject to legal and operational limitations.
To exercise these rights, please contact us at info@hydroenergypower.com .

6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings. Disabling cookies may limit some website features.

7. Compliance with Google Ads Policies
Hydro Energy Power fully complies with Google Ads policies. We transparently represent our business as an independent consulting service.
Transparency: We clearly state that we are not affiliated with or endorsed by BC Hydro, Hydro One, Alectra Utilities, Rogers Communications, Shaw, or any other providers
Data Usage: Information collected through Google Ads is used exclusively for providing consultancy services and improving customer experience.
Legitimacy: Our services are designed to assist customers in optimizing their telecom plans and saving money, with no misleading claims or practices.

8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be posted on our website, and significant changes will be communicated where applicable.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Email: info@hydroenergypower.com
Phone: (888) 547-2187
By using our website and services, you agree to the terms outlined in this Privacy Policy.